Thermara — Frequently Asked Questions (FAQ)

1. About Thermara Products

What is Thermara?

Thermara is a heated clothing brand specializing in premium, battery-powered apparel designed to keep you warm in cold conditions. Our products are engineered with advanced heating technology, durable materials, and built-in safety features.

How do the heated products work?

Our apparel uses carbon-fiber heating elements powered by a rechargeable battery pack. Simply plug in the battery, press the power button, and select your desired heat level.

Are the heated clothes safe?

Yes. Thermara products include built-in temperature protection, short-circuit prevention, and auto-regulation features. Always follow the instructions included with your product.

2. Sizing & Fit

How do I choose the right size?

Each product page includes a size chart. For the best fit, measure your chest, waist, and length, then compare them to the chart. If you’re between sizes, we recommend sizing up for comfort.

Do the products fit underneath regular jackets or clothing?

Yes. Thermara heated apparel is designed to be lightweight and slim enough to layer under outerwear.

3. Batteries & Charging

How long does the battery last?

Battery life varies depending on heat setting:

• Low: 6–10 hours

• Medium: 4–6 hours

• High: 2–4 hours

How long does it take to charge the battery?

Most batteries take 3–4 hours to fully charge.

Can I use third-party chargers or battery packs?

No. We strongly recommend using only Thermara-approved chargers and batteries to prevent overheating or damage.

4. Using & Caring for Your Heated Apparel

Can I wash my heated clothing?

Yes, but always remove the battery first. We recommend hand washing or using a laundry bag on a gentle cycle. Air dry only — do not machine dry.

Can I wear the heated clothing in the rain?

Light moisture or drizzle is fine, but do not expose battery components to heavy rain or submersion.

Is it safe to sleep in heated clothing?

No. Heated apparel should not be worn while sleeping due to overheating risk.

5. Orders & Shipping

How long will it take for my order to arrive?

Shipping times vary by location. Typical delivery:

• USA: 5–12 business days

• Canada: 7–15 business days

• UK & Europe: 5–15 business days

• Australia: 7–15 business days

• Worldwide: 10–20 business days

(See our Shipping Policy for more details.)

How can I track my order?

Once your order ships, you will receive a tracking number via email. Tracking typically updates within 24–48 hours.

6. Returns & Warranty

Do you accept returns or exchanges?

Yes! If your item is unused, unworn, and in original condition, you may return or exchange it within the timeframe listed in our Return Policy.

What if my product arrives damaged or defective?

Contact us within 7 days of delivery with your order number and photos. We’ll assist you with a replacement or solution.

Do your products come with a warranty?

Yes. Thermara offers a limited warranty covering manufacturing defects. Damage from misuse, water exposure, or unauthorized modifications is not covered.

7. Payments

What payment methods do you accept?

We accept major credit/debit cards, PayPal, and select installment payment options depending on your location.

Is my payment information secure?

Absolutely. All transactions are encrypted and processed through secure payment gateways.

8. Contact & Support, How do I contact Thermara?

You can reach us any time at:

Thermara Support
Email: thermarateam@gmail.com
Website: thermara.store

We typically respond within 24–48 hours.